Returns & T&C's
These terms and conditions form the basis on which you can visit our website. Please read them carefully as they contain important information.
Seasons complies with all aspects of the Date Protection Act. We do not pass on any customer details or information to third parties. Please see further details below
We want you to be completely satisfied with your purchase. Goods must be in original packaging with all the manufacturers & Seasons tags/barcodes attached and in new re saleable condition. If you wish to return your goods for any reason please make sure that we receive the items back within 14 working days from you receiving your parcel in order for us to credit you.
Credit will be made on the account on which the purchase was made. Credit will be done within 3 days of receipt. We recommend you send goods by a traceable service as we cannot be liable for goods lost in transit. Seasons are not liable for the returns postage costs. If you have a faulty item please return it for our inspection. If accepted we will credit your account.
Please contact us for a returns form if you wish to send the goods back once this is filled out and emailed back to us we will issue a returns authorisation email. Please Place this form in with yours goods when returning. (Also attached at the end of terms & conditions)
14-16 King Street
The United Kingdom distance selling regulations give you the right to cancel your order and receive a full refund. Please contact us at email@example.com or 01200442199 as soon as possible after placing your order if you wish to cancel your order.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the good for delivery, you should not unpack the goods when they arrive and send straight back to us as soon as possible.
Once the goods have been received back in perfect condition with all tags attached we will refund any sum debited by us from you via the original method of payment within 14 calendar days of us receiving the goods. All garments returned must have our Seasons label still attached or a refund will not be processed.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
EXCHANGE AN ITEM
Please contact us on 01200442199 or email – firstname.lastname@example.org so that we can hold the item you wish to exchange it for and indicate on the returns form the item you are returning and wish to exchange. Please include all details of each item you wish to receive in exchange and place the item returning in to the parcel and send back to the returns address
CANCELLATION BY US
We reserve the right not to process your order if:
•We have insufficient stock to deliver the goods you have ordered
•We do not deliver to your area or
•One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
If we do not process your order for the above reasons, we will notify you by email and will re- credit to your account any sum deducted by us from your credit/debit card soon as possible, but in any event within 14 days.
If there is a problem with the goods
If you have any questions or complaints about the goods please contact us. You can do so at 01200442199 email@example.com or Seasons 14-16 King Street Clitheroe BB7 2EP
We are under legal duty to supply goods that are in conformity with this contract and in accordance with the consumer rights Act 2015 (the Act)
If you wish to exercise your legal rights to reject goods which do not conform with the act you must either return them in person to where you bought them or post them back to us together with the returns form indicating the fault on the goods. If you would prefer a refund or a replacement i.e. new size/colour please include a copy of your postage receipt so we are able to refund postage. In some cases this may take longer than our refund time depending on the brand and fault. Please send via recorded delivery and retain proof of postage.
Business Name: Seasons
Street Address: 14-16 King Street
Country: United Kingdom
Zip / Postal Code: BB7 2EP
Company's registration name: Town & Country Clitheroe T/A Seasons
Company's registered number: 08969984
Registered address and contact details: See above
Credit/Debit cards accepted - VISA, MASTERCARD & AMERICAN EXPRESS
As you will be aware Data Protection law is changing and we want to keep you up to date with the steps that we are taking.
On the 25th May the General Data Protection Regulation, known as GDPR, came into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. Here at Seasons we collect your personal details so that we can keep you informed with texts and emails of promotional events and offers.
We want you to know that Seasons respects the information we hold on you and that we take the security of your information very seriously. We do not share your information with 3rd parties and we have recently published a new Privacy Notice to give you more information on the data we hold on you and what we do with that data.
Privacy Notice (How we use your information)
The categories of information that we collect, process, hold and share include:
personal information (such as name, address, telephone number, email address)
Why we collect and use this information
We use this data to:
Advise you of promotions that we are running.
Contact you about events and offers.
The lawful basis on which we process this information
We collect data under the following conditions contained within Article 6(1) of the General Data Protection Regulations:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
Collecting this information
The information you provide to us is voluntary and you can ask us to delete this at any time.
Storing this information
We hold this data securely on our system.
Who we share this information with
We do not share your data with any third party organisations.
Requesting access to your personal data
Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information, contact: The Owner, Seasons 14-16 King Street, Clitheroe BB7 2EP
If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance..